Shipping policy
SHIPPING & RETURNS POLICY – HOODYMODZ
SHIPPING POLICY
All HoodyModz orders are shipped using USPS (United States Postal Service) unless otherwise specified.
Orders are typically shipped in standard mailers designed to protect products during transit while keeping shipping efficient and affordable.
Processing Time
Orders are processed as quickly as possible, typically within a few business days. Processing times may vary depending on order volume and product availability.
Shipping Method
- Standard shipping via USPS
- Orders are shipped in protective mailers or packaging appropriate for small accessories
- Tracking information will be provided when available
Wholesale Orders
Wholesale or bulk orders may ship using different packaging or shipping methods depending on order size and requirements. These orders may also have adjusted processing times.
Shipping Delays
Shipping times are estimates only. We are not responsible for delays caused by USPS, weather conditions, holidays, or other factors outside of our control.
Once an order has been handed over to USPS, responsibility for delivery transfers to the carrier.
RETURNS & EXCHANGES
We offer a 15-day return and exchange window from the date your order is shipped.
Eligibility
To qualify for a return or exchange:
- The request must be made within 15 days of the shipment date
- Items must be unused and in original condition
- Items must be returned in original packaging when possible
Non-Returnable Items
Custom, limited edition, or final sale items may not be eligible for return or exchange unless defective.
Process
To request a return or exchange, contact us at:
Please include:
- Order number
- Name on the order
- Reason for return or exchange
We will review your request and respond with next steps.
REFUNDS
Approved returns may be refunded to the original payment method once the item is received and inspected.
Shipping costs are non-refundable unless the return is due to an error on our part.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged or incorrect item, please contact us within 15 days of shipment at:
We will work to resolve the issue as quickly as possible.
CONTACT
All shipping and return inquiries must be directed to:
This is the only official customer support contact method.